- Bookkeeping Clerks
- Compensation and Benefits Managers
- Computer Support Specialists
- Market Research Analysts
- Advertising Salespeople
- Retail Salespeople
Why: You probably already receive robocalls on behalf of various products and services, and career growth in the telemarketing space is expected to decline by 3% by the year 2024. This is largely in part because of the requirements to be successful: Unlike other sales roles, telemarketers don’t require a high level of social, or emotional, intelligence to be successful. Think about it — are you likely to purchase from a telemarketer? Conversion rates for direct telephone sales are typically less than 10%, making this role a ripe opportunity to be automated.
2. Bookkeeping Clerks
Why: Jobs in this role are expected to decline 8% by 2024, and it’s no surprise why — most bookkeeping is becoming automated if it hasn’t been already. QuickBooks, FreshBooks, and Microsoft Office already offer software that does the bookkeeping for you that’s much more affordable than a person’s salary, so it’s no surprise this job has such a high probability.
3. Compensation and Benefits Managers
Why: This one is surprising because the job growth is supposed to increase 7% by 2024. But just because there’s demand doesn’t make you safe from automation. As companies grow in size — especially across multinational markets — a human and paper-based system can present more hurdles, time delays, and costs. Automated benefits systems can save time and effort for providing benefits to large numbers of employees, and companies like Ultipro and Workday are already being widely adopted.
Why: Pam predicted this back on The Office, but in case you’re not a fan, automated phone and scheduling systems can replace a lot of the traditional receptionist role — especially at modern technology companies that don’t have office-wide phone systems or multinational corporations.
Why: Couriers and delivery people are already being replaced by drones and robots, so it’s only a matter of time until this space is dominated by automation altogether. At the same time, this space is expected to grow by 5% by 2024, so it might not happen as quickly as you think.
Why: Proofreading software is everywhere — and we use it a lot here at HubSpot. From Microsoft Word’s simple spelling and grammar check to Grammarly and Hemingway App, there are a lot of technologies out there that make it easy to self-check your own writing.
7. Computer Support Specialists
Why: The field is projected to grow 12% by 2024, but with so much content on the internet with instructions, step-by-step guides, and hacks out there, it’s no surprise companies will rely more heavily on bots and automation to answer support questions from employees and customers in the future.
8. Market Research Analysts
Why: Market research analysts play an incredibly important role in the development of messaging, content, and products, but automated AI and surveys can compile this information more and more easily. GrowthBot, for example, can conduct market research on nearby businesses and competitors with a simple Slack command.
9. Advertising Salespeople
Why: As advertising shifts away from print and TV and towards web and social-media landscapes, people simply don’t need to be managing those sales for marketers who want to buy ad space. More social media platforms are making it easy for people to buy space through free application program interfaces (APIs) and self-serve ad marketplaces to remove the salesperson and make it faster and easier for users to make money — and that’s reflected in the projected 3% decline in the industry.
10. Retail Salespeople
Why: If you’ve visited a mall, car dealership, or furniture store lately, you might not have been assisted by a salesperson at all from start to finish. Companies are democratizing the shopping experience with features like self-checkout, and the modern buyer is much more internet-savvy and more likely to do internet research and make a buying decision on their own.